Refund & Billing Policy

Refund & Billing Policy

This is a plain-English template. Have legal counsel review it before you rely on it.

This policy covers AI credit packs and paid bookings made through DanceGrove.

AI credit packs

Credit packs are charged at purchase and added to your balance. Pack purchases are non-refundable except as required by law. Credits have no cash value and may expire as stated at purchase. Membership allowances reset each cycle and do not roll over unless stated.

Paid bookings & passes

Paid bookings and class passes are subject to the relevant studio's cancellation and refund terms, shown at checkout. Where DanceGrove processes the payment, eligible refunds are returned to your original payment method. DanceGrove provides the platform; the studio provides the class.

Billing errors

If you believe you were charged in error, contact [email protected] within a reasonable time and we will investigate.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly.

Your statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you have under applicable law.

Changes

We may update this policy and will revise the date above. See also our AI Terms & Disclaimer and Terms of Service.